From the category archives: PA360

Customer Service

Why Your Dental Practice Should Use Case Acceptance Training

Most dental practices have a case acceptance rate between 20 and 30 percent—meaning roughly 8 out of 10 patients do not follow through with treatment. This constant rejection can be frustrating. While there’s no magic word to get a patient to agree with the proposed course of treatment, case acceptance training can shift the odds in your favor.

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How Customer Service Affects Your Online Reputation

Online consumer reviews are already the second most trusted source of brand information and messaging. Roughly 70 percent of global customers reported that they trust online reviews. This figure has increased by 15 percent in the last four years. When a customer leaves a negative review of your business online, it can have a profound effect on your reputation. Remember, unless the negative evaluation violates the terms and agreements of the review website, the site will not remove the review, and it can remain on the site for years after it was written.

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